Memberships
Support memberships
Predictable annual coverage with guaranteed response times, preventive maintenance and priority access to our engineering team.
Plans
Choose your level of coverage
All memberships include access to our certified engineering team and 24/7 remote support infrastructure.
Essential
Foundational coverage for smaller operations — remote support, quarterly inspections and basic cybersecurity.
- 24/7 remote technical support
- Quarterly preventive inspections
- 10% discount on parts
- Response time: 24 hours
- Basic vulnerability assessment (annual)
- Email & phone support
Professional
Priority on-site assistance, monthly maintenance and dedicated monitoring for mid-size fleets.
- Everything in Essential
- Priority on-site assistance
- Monthly preventive maintenance
- 20% discount on parts
- Response time: 4 hours
- Quarterly cybersecurity audit
- SCADA/PLC remote monitoring
- Dedicated account manager
Enterprise
Full-spectrum coverage with unlimited on-site visits, SOC monitoring, compliance programs and custom SLAs.
- Everything in Professional
- Unlimited on-site visits
- 30% discount on parts & services
- Response time: 1 hour
- Continuous SOC monitoring
- IEC 62443 compliance program
- Custom software development hours (40 hr/year)
- Emergency data recovery priority
- Custom SLA agreements
FAQ
Frequently asked questions
Yes. You can move between tiers at any point during your billing cycle. The prorated difference is applied to your next invoice automatically.
Response time refers to the maximum period between your support request and the first qualified engineer acknowledgement. It applies to both remote and on-site incidents within covered regions.
Essential and Professional plans cover a single vessel or facility. Enterprise memberships can be configured for multi-asset coverage — contact our team for a tailored quote.
Parts are billed separately at the discounted rate included in your tier. Membership fees cover labour, inspections, monitoring services and support access.
Our engineers perform a gap analysis against the IEC 62443 standard, deliver a remediation roadmap, and provide ongoing audit support to maintain certification readiness throughout your membership term.
Custom plans
Need a custom plan?
We build tailored support packages for complex operations, multi-asset fleets and offshore platforms. Let's talk.
Contact us